Refund Policy at Followr
At Followr, we strive to provide our users with a seamless and satisfactory experience. We understand that circumstances may arise where a refund is necessary, and we aim to outline our refund policy clearly to ensure transparency and fairness for all our users.
Free Trial and Subscription Billing:
Followr offers a free trial period during which users can explore our platform's features without any financial commitment. This trial period allows users to fully test the platform and decide if it meets their needs.
During the free trial period, your subscription will not be charged, and the first billing cycle will commence only upon its completion.
Upon subscribing to one of our plans, users are automatically billed according to their chosen subscription frequency, whether monthly or annually, starting from the subscription date.
Cancellation and Refund Eligibility:
We do not offer refunds for monthly subscriptions under our refund policy.
For annual subscriptions, users may be eligible for a partial refund if they cancel within 14 days of the subscription or renewal date.
To initiate the refund process for an annual subscription, users can contact us at hello@followr.ai to request a partial refund evaluation.
It's important to note that if a user is deemed eligible for a partial refund, their service will be terminated immediately.
Conditions for Refund Eligibility:
Refunds are only applicable to annual plans.
The user must have utilized fewer than 10,000 words and 10 AI images during their subscription period to be eligible for a refund.
Refunds are subject to evaluation by our customer support team, and eligibility is determined based on adherence to our refund policy guidelines.
If you reach out beyond 14 days from the purchase of your annual plan or have utilized more than 10,000 words or 10 AI images, your purchase will be non-refundable.
At Followr, we value the trust and satisfaction of our users, and we are committed to providing assistance and resolution in accordance with our refund policy. If you have any questions or require further clarification regarding refunds, please don't hesitate to reach out to our customer support team for assistance.